Delivery, Shipping & Handling

We deliver anywhere in the continental 48 states that is road accessible. Delivery is available to Alaska and Hawaii for an additional fee but the order must be placed by calling into our sales department and it cannot be added after the order is placed. While we do not deliver internationally at this time, we can deliver to your US based freight forwarder if you have those arrangements in place.

Free delivery, setup & removal on all Simmons Black, NxG and Comforpedic orders. $59 flat rate on select mattress orders & free delivery on all pillows, sheets and bedding orders. Select your delivery option at checkout. You will receive a confirmation email from our online department within 24 hrs of when the order was placed detailing the estimated date/time of delivery along with a tracking number for all bedding products. We understand that your time is extremely valuable so we strive to be detailed and professional to ensure fast, convenient and reliable delivery service,   For more information on delivery call 877-2GO-SLEEP.


National White Glove Delivery:

• FREE Delivery, Setup & Removal on all Simmons Black, NxG, TrueEnergy & ComforPedic orders
   
• $59 flat rate on select models
   
• Set up: Your new mattress will be brought into your home, unpacked and set up in your bedroom (Includes up to half hour of minor assembly! Up to 2 flights of stairs. Any additional arrangements are subject to charge by the delivery agent.) The packaging materials will also be removed and discarded on your behalf
   
• Delivery timing: 2-3 weeks.
   
• Contacting you for set up: You will receive a confirmation email from our online department within 24hrs of your order being placed. We will provide a detailed estimated time of arrival.  Once the White Glove Delivery Agent has received your order, they will call you within 24hrs to schedule your delivery.  (Please note, extremely remote locations may take an extra week)
   
• Removal: As part of your White Glove Delivery service we will only remove old mattresses and foundations, if this has been dictated at time of purchase (White Glove Delivery), by you, the customer
   
• Failure to be home on delivery day scheduled will result in a $49 re-delivery charge (White Glove only).

Local Red Carpet Delivery Service by Sleep City: (see map below)

• FREE Delivery, Setup & Removal on all Simmons Black, NxG, TrueEnergy & ComforPedic orders. (online sales only, standard rates apply in stores)
   
• $59 flat rate on select models (standard rates apply in stores)
  
  
• Delivery timing: Instock items - 2-5 days; Out of Stock items - 1-3 weeks. *Tempur-Pedics can take 4-6 weeks.
  
  
• Set up: Our professionally trained delivery team will deliver and assemble all products purchased from Sleep City.
  
  
• Contacting you for set up: You will receive a confirmation email from our online department within 24hrs of when the order was placed detailing the estimated date/time of delivery. Our delivery team will call and give you a 2 hr time block the night before delivery as well as a delivery day courtesy call 15-30 minutes prior to arrival.  An adult must be present to sign for the received merchandise.
   
• Removal: Our team will also move old mattresses from room to room or haul them away for disposal or donation to charity. Mattresses and boxsprings only
  
  
  

Pillows, Sheets and Bedding Delivery

• Free shipping on all pillows, sheets and bedding. Your bedding order will be sent to you via FedEx or UPS ground. Some products ship directly to you from our manufacturers.
  
  

• In stock item will normally arrive within 3-5 business days after date of order. Out of stock items normally ship within 2-3 weeks after date of order.
  
  
• Our online department will email you a tracking number within 24-48 hrs of purchase.
  
  

• Pillows, sheets and bedding are sent separate if purchased at the same time as a mattress.